Refund Policy

Zebrs India OPC Private Limited (zebrs.com)

1. Refund Eligibility

• You are eligible for a refund if you have purchased a defective or damaged product from our website.
• If your purchase falls within the scope of our refund policy, you may be entitled to a refund.

2. Refund Process

• To receive a refund, you must provide the original order confirmation receipt and a photo of the product with your refund request.
• Contact our customer care email your details to pankaj.prajapat@zebrs.com, including your name, order number, and product details along with your refund request.

3. Refund Timeline

The refund processing time typically takes 7-10 business days but may vary depending on circumstances.

4. Refund Mode

The refund amount will be processed through the original payment method.

5. Refund Restrictions

• Any shipping charges and other fees will not be refunded.
• If additional information is required to verify the condition of the product, it may cause delays in the refund process.

6. Cancellation

You can cancel your order, but only if it has not yet been shipped.

7. Contact Us

If you encounter any issues with your refund, please contact our customer care  email your details to pankaj.prajapat@zebrs.com.

8. Changes to this Policy

We reserve the right to make changes to our refund policy at any time. Please ensure that you stay updated with the latest version of this policy on our website.